Manulife ID becomes mandatory this fall

Manulife is now entering the final phase of the Manulife ID rollout for group benefits members. 

Through the fall, members who haven’t created their new Manulife ID yet will be prompted to do so when they sign in with their plan contract and certificate numbers. 

This final rollout phase will be staggered through the fall. Starting in October, members will be encouraged to create their new Manulife ID when they sign in, but the mandatory use will not be turned on at the same time for everyone.  Over the fall, all members will transition to the mandatory use of Manulife ID.

Members who have already created their new Manulife ID will have to use their Manulife ID to sign in.

Also, new members from small and mid-size organizations will have to set up their Manulife ID when joining their new group benefits plan starting in October. The welcome e-mail they receive will have Manulife ID instructions and a link to get started. 

The online Manulife portal has also undergone some improvements that will make it easier for members to create their Manulife ID and connect their group benefits plans. There are now fewer steps and we’ve pre-populated some fields. We also have a more integrated experience for brand new members. They can now setup their Manulife ID and activate their new group benefits plan at the same time.