Disability Access Services

Disability Access Services works with students who experience disability-related barriers to learning. Some students use the word disability, and some do not. You may think of your experience as a medical condition, mental health condition, learning difference, neurodivergence, chronic health concern, temporary or changing condition, injury, sensory barrier, or something else. You do not need to have the right words before contacting us — we can help you understand where to start.

How can we help you today?

I am new to DAS

Complete the Disability Self-Assessment to get started with academic accommodations, help with disability-related funding forms, or both.

No need to know the exact accommodation you need. That is what the conversation is for.

I already have accommodations

Use the Accommodate portal to review your accommodations, request accommodation letters each semester, and request changes to your accommodations.

I need help with funding forms

Some students apply for disability-related funding through StudentAid BC or another provincial or territorial student aid program. DAS can help with disability-related school sections or accessibility information where required.

 

I have a quick question

Not sure where to start? Call the Disability Access Services hotline at 1-250-862-5404 or submit a question online. We will do our best to respond to online inquiries within 48 hours.

What we do

DAS supports students with disabilities by helping identify barriers in the learning environment and exploring reasonable accommodations and related supports. Our goal is to support access while preserving the essential requirements of courses and programs.

Please refer to the Accommodation for Students Policy for more information about the College’s accommodation process and responsibilities.

Please refer to the Accommodation for Students Policy here. 

Start Here

There is one starting point for Disability Access Services: the Disability Self-Assessment. In the self-assessment, you can tell us whether you are looking for academic accommodations, help with disability-related funding forms, or both.

A Disability Access Coordinator will review your self-assessment and connect with you about next steps.

If completing the Disability Self-Assessment is a barrier for you, or if the form is difficult to complete, please contact Disability Access Services. We can help you get started.

Academic accommodations

An accommodation involves the removal of disability-related barriers in the physical, instructional, communication, or assessment environment. Accommodations support access to learning and assessment.

Accommodations do not involve modification of curriculum or evaluation standards. Students must still meet the learning objectives and essential requirements of their course or program.

Services and accommodations may include, but are not limited to:

  • access to technical aids and adaptive equipment;
  • accommodated tests and exams;
  • alternate format text material;
  • assistance with disability-related government funding forms, where applicable;
  • note taking support;
  • instructor liaison;
  • mobility and physical access assistance;
  • orientation to OC;
  • referrals to support services such as Success Centres, Academic Strategists, and Counselling Services;
  • sign language interpreting.

If accommodations are approved, your coordinator will explain how accommodation letters are shared and how to request accommodated exams or other supports.

Who DAS supports

DAS supports students who experience disability-related barriers, which may include barriers related to:

  • ADHD;
  • autism spectrum disorder;
  • blindness or low vision;
  • chronic, episodic, or systemic health conditions;
  • Deaf, deafened, or hard of hearing access needs;
  • learning disabilities;
  • mental health disabilities;
  • mobility or functional impairments;
  • neurological disabilities;
  • other disability-related barriers.

To receive academic accommodations, students self-disclose their disability-related barriers and work collaboratively with DAS to request and implement supports.

Documentation

Documentation can be helpful, but it should not stop you from getting started. Please upload what you have — it does not need to be perfect.

For accommodations

You are encouraged to upload any documentation you already have when completing the self-assessment. The self-assessment is the starting point whether you are looking for accommodations, help with disability-related StudentAid BC forms, or both.

Documentation helps us understand how your disability affects your learning and access to courses. You do not need to know exactly what type of documentation is needed before you start.

Please upload what you have, and we will talk with you about whether anything else is needed. Starting the conversation is the important part.

Documentation supporting accommodation requests may include a combination of:

  • student self-report;
  • supplemental information;
  • IEPs or previous accommodation plans;
  • psychoeducational or other assessments;
  • documentation from a qualified health care provider, such as a completed disability verification form, clinical summary, or letter describing functional impacts;
  • OC Disability Verification (OCVD) form;
  • other information that helps DAS understand the functional impacts of a disability and the barriers affecting access to learning.

Documentation can help us better understand your experience and support accommodation planning. You can still start the process even if you do not have documentation available.

In some situations, information from a health care professional who has specific training, appropriate professional designation, and expertise in the diagnosis of the condition for which the accommodation is being requested may be required.

If completing the Disability Self-Assessment is a barrier for you, or if the form is difficult to complete, please contact Disability Access Services. We can help you get started.

For StudentAid BC funding

If you are applying for disability-related grants or equipment through StudentAid BC, documentation requirements are set by the provincial program.

StudentAid BC funding documentation may include:

  • a completed StudentAid BC Appendix 8 form;
  • documentation completed by a qualified medical assessor in Canada;
  • information describing the functional impact of your disability on your studies;
  • current documentation, generally within the last 3 years.

For learning disabilities, StudentAid BC requires a psychoeducational assessment completed within the last 5 years, or completed when the student was age 18 or older.

Academic accommodations and disability-related funding are connected, but they are not the same process. Disability Access Services can help with both, but StudentAid BC sets its own documentation and eligibility requirements for funding.

A Disability Access Coordinator can help guide you through this process, including timelines and next steps.

If your student financial assistance is through another province or territory, bring any forms or instructions you have to your appointment. Each province or territory may have different requirements. A Disability Access Coordinator can help you understand the school-related sections and next steps, but you are responsible for checking and meeting the requirements of your funding provider.

Disability-related government funding

Disability-related government funding is separate from academic accommodations. These funding programs are run by government student financial assistance programs, not by DAS.

For BC residents, the main government student financial assistance program is usually StudentAid BC. Some students may apply for disability-related grants, services, equipment, or other supports through StudentAid BC.

If you are applying through another provincial or territorial student aid program, such as Student Aid Alberta, OSAP, or another program, you will need to follow that program’s forms, timelines, documentation requirements, and submission process. Each program does things a little differently.

DAS can help with disability-related school sections or accessibility information where required. Students are responsible for applying through the appropriate government student aid program and submitting required documents by that program’s deadlines.

Please upload or bring any forms or instructions from your funding program to your DAS appointment so your coordinator can help you understand what DAS can complete or support.

Additional Information

Timelines

New students requesting accommodations are encouraged to contact Disability Access Services at the time of acceptance into any course or program. Doing this approximately three months in advance of the program start date helps ensure that appropriate accommodations can be planned and/or implemented.

Students can connect with DAS at any point during their studies. However, the accommodation process takes time, and some accommodations may not be possible to arrange on short notice.

Implementing new accommodations during the month of a student’s final exams may not be possible.

Students in Arts, Science, Business, or Adult Upgrading programs who wish to have accommodations in place for final exams should complete the registration process prior to November 15 for the Fall semester, or March 15 for the Winter semester.

Temporary medical conditions and illness

Students with a temporary medical condition or illness, such as a broken arm or short-term illness, should usually contact their professors or instructors directly to discuss temporary and reasonable academic concessions.

If the condition lasts longer than expected, creates ongoing disability-related barriers, or instructors are unsure how to respond, the student should contact Disability Access Services.

Staff and administrator login

Coordinators, exam staff, and approved administrators can log in to review student requests and exam accommodation information.

Contact us

Do you have a quick question for our staff? Call the Disability Access Services hotline at 1-250-862-5404.

You can also submit a question using the online form. We will do our best to respond to your inquiry within 48 hours.

Frequently Asked Questions

Getting started

Complete the Disability Self-Assessment. This is the starting point whether you are seeking academic accommodations, help with disability-related StudentAid BC forms, or both. A Disability Access Coordinator will review your self-assessment and connect with you about next steps.

If completing the Disability Self-Assessment is a barrier for you, or if the form is difficult to complete, please contact Disability Access Services. We can help you get started.

No. You can complete the self-assessment even if you are not sure what accommodations or supports may be appropriate. Your coordinator will talk with you about the barriers you are experiencing and what options may be reasonable.

Contact DAS with your question, and we can help direct you to the most appropriate service. If your question is about student loans, grants, or funding eligibility, Financial Aid and Awards or the relevant government student aid program may also need to be involved.

Understanding disability and DAS

We know the word “disability” can feel uncomfortable or may not be a word every student uses for themselves. That is okay. You do not need to have everything figured out before contacting Disability Access Services.

In this context, disability refers to a broad range of visible, invisible, permanent, temporary, episodic, or changing conditions that may create barriers in a learning environment. These barriers may affect how a student accesses courses, participates in learning activities, completes exams or assignments, communicates, moves through campus, or uses course materials and technology.

DAS focuses on the barriers you are experiencing and what reasonable accommodations or supports may help reduce those barriers.

The name Disability Access Services helps clarify the role of the department. DAS works specifically with students with disabilities to identify disability-related barriers and arrange reasonable academic accommodations and supports.

Accessibility is a shared responsibility across the College. It includes broader work to design inclusive environments, reduce barriers, and improve access for everyone. DAS supports that broader goal, but its main role is to work directly with students with disabilities on individualized access and accommodation planning.

Using the word “disability” also recognizes that students with disabilities are a protected group under human rights legislation and may have specific rights, needs, and experiences. The goal is not to label students, but to make it clearer where students can go for disability-related access support.

Accommodations

An academic accommodation is a change to the learning environment that helps reduce disability-related barriers. Accommodations support access, but they do not change curriculum, evaluation standards, learning outcomes, or essential course or program requirements.

Not automatically. College accommodations are set up through Disability Access Services. If you had an IEP, learning support plan, or accommodations before, please upload or bring that information. It can help DAS understand what has supported you in the past, but college accommodations are determined through the post-secondary accommodation process.

DAS works collaboratively with the student and, when needed, instructors or academic areas to determine reasonable accommodations. Accommodations are based on disability-related barriers and must maintain essential course and program requirements.

No. Accommodations support access to learning and assessment, but students must still meet the learning outcomes and essential requirements of their course or program.

If accommodations are approved, your coordinator will explain how accommodation letters are shared. Students are usually responsible for requesting accommodation letters each semester and following the process for using approved accommodations.

Contact Disability Access Services as soon as possible. Please do not wait and hope it sorts itself out — we would rather hear from you early. Your coordinator can help you understand the next step, which may include clarifying the accommodation, helping with communication, reviewing whether the approved accommodation is being implemented, or discussing whether additional information is needed.

Talking to DAS does not mean we will automatically take action or contact your instructor without your knowledge. In most situations, DAS will talk with you first about what is happening, what you would like support with, and what options are available. There may be limited situations where the College has a responsibility to act because of safety, legal, or policy concerns, but DAS will be as transparent with you as possible.

Documentation

No. If you have documentation, please upload it or bring it to your appointment. If you do not have documentation, you can still complete the self-assessment. DAS may be able to begin the accommodation process while documentation is being gathered.

Helpful documentation explains the nature and extent of the disability, how the disability impacts the student in an educational environment, the student’s functional capacity in an academic setting, and recommendations for supports that may reduce disability-related barriers. Documentation may include student self-report, supplemental information, medical documentation, a psychoeducational assessment, clinical summary, IEP, previous accommodation plan, previous accommodation letter, the OC Disability Verification form, or other relevant information.

Documentation should be current enough to describe the student’s present disability-related barriers. DAS will review the information available and may ask for updated documentation if more information is needed. Government funding programs may have their own documentation currency requirements.

Exams and timelines

If exam accommodations are approved, your coordinator will explain the exam booking process. Students are responsible for following established timelines and providing as much notice as possible so exams can be coordinated fairly and appropriately.

Sometimes, but not always. DAS will consider the circumstances, the accommodation requested, available information, and operational timelines. Some accommodations take time to coordinate and may not be possible on short notice, especially close to final exams.

Contact DAS as soon as possible. Late requests may be reviewed based on the circumstances, the reason for the late request, the nature of the accommodation, and available capacity. Meeting timelines helps ensure equitable access for all students who use accommodated exams.

Students with temporary medical conditions or short-term illness should usually contact their professors or instructors directly to discuss temporary academic concessions. If the condition becomes longer-term, creates ongoing disability-related barriers, or the situation is complex, contact DAS.

Funding

No. Academic accommodations are arranged through DAS and relate to access in courses, programs, exams, and learning environments at the College. Disability-related government funding is a separate process through StudentAid BC or another provincial or territorial student aid program. Funding programs have their own eligibility rules, documentation requirements, forms, deadlines, and decisions.

No. Disability-related government funding is administered through government student financial assistance programs, such as StudentAid BC or another provincial or territorial student aid program. DAS can help with disability-related school sections or accessibility information where required, but students are responsible for following the application process for the funding program they are applying through.

Not always. Many students apply through the province or territory where they are considered a resident for student aid purposes. If you are not sure which program applies to you, check with Financial Aid and Awards or your provincial or territorial student aid program.

Yes, where the form requires disability-related school information or accessibility confirmation that DAS is able to provide. Please upload or bring the form instructions to your DAS appointment. Each funding program has its own requirements, so DAS may not be able to complete every section.

Support people and other questions

Students are the primary point of contact for DAS. A parent, caregiver, guardian, or advocate can support a student, but DAS will usually need the student’s permission before discussing personal accommodation information with someone else.

Yes. Students may bring a support person to a DAS appointment. The student remains the primary participant in the accommodation process.

Contact DAS as early as possible. DAS may ask for information about the disability-related need for the service dog and, where required, evidence of certification. Your coordinator can explain the process and any campus-specific considerations.

No. DAS supports academic accommodations and access planning related to disability-related barriers. Students seeking counselling or mental health support can connect with Counselling Services or other appropriate supports.

Our Staff

Our campuses

Kelowna Campus:
Student Services Building (S111)
 

Vernon Campus:
D Building (D366)
 

Penticton Campus:
Ashnola Building (PL105)
 

Salmon Arm Campus:
Main Building (SA119)
 

Our staff

Alison Braid

Disability Access Coordinator (she, her)
Campus: Penticton
Phone: 250-492-4305 ext. 3244
Photo of employee Alison Braid-Fernandez

Rachael Wright

Disability Access Coordinator (she, her)
Campus: Kelowna
Phone: 250-762-5445 ext. 4279
Rachael Wright staff headshot

Shannon Kiehlbauch

Disability Access Coordinator/ Education Planning Advisor (she, her)
Campus: Salmon Arm
Phone: 250-832-2126 ext. 8211
Photo of employee Shannon Kiehlbauch

Shelly Smit

Disability Access Coordinator (she, her)
Campus: Vernon
Phone: 250-545-7291 ext. 2672
Photo of staff member Shelly Smit

Gitan Rakhra

Disability Access Coordinator (she, her)
Campus: Penticton
Phone: 250-492-4305 ext. 3242
Regional Dean's Office - Penticton - Gitan rakhra