Digital Experience

centre for learning building located on the Kelowna campus

What do we do?

As part of IT Services at Okanagan College, the Digital Experience Team works to improve how students, employees, and community members interact with the College through digital channels, services, and technology. We partner with teams across the institution to design, deliver, and continuously improve digital experiences that are intuitive, accessible, and aligned with College priorities.

Through a collaborative and user-centered approach, we help identify opportunities, remove friction, modernize services, and deliver solutions that enhance engagement, efficiency, and satisfaction. Our goal is to create seamless digital experiences through innovation, continuous improvement, and data-informed decision-making.

Activities include:

  • Digital Experience Strategy – Shaping and advancing the College's digital experience roadmap to support institutional goals and user needs.
  • Product Management & Service Design – Leading the discovery, design, enhancement, and optimization of digital products, platforms, and services.
  • Digital Transformation – Identifying and implementing opportunities to streamline processes, reduce friction, and improve service delivery through technology.
  • Project Coordination – Coordinating resources, timelines, stakeholders, and activities to support the successful delivery of digital initiatives.
  • Emerging Technology & AI Innovation – Exploring and implementing new technologies, including AI-enabled solutions, to improve services and create value for students and employees.

What is an IT project or initiative?

IT projects and initiatives are classified as either a Software Enhancement or Change, Process & Forms Digitization, or a New Project Idea.  IT projects may not always result in a technical project; they take many shapes and sizes.  Most often, IT projects involve the evaluation of processes on a greater scale and may include multiple types of transformations. 

Note: all IT project requests must have identified funding, outline any departmental impacts (enterprise or more focused, including personnel), and name a project owner. 

A software enhancement or change request is any change or upgrade that increases software or hardware capabilities beyond the original specifications.  Enhancements generally allow software and hardware product performance scalability.

Example: "I need a new report for class lists added to TIMS"

Submit an IT Service Request.

The IT Business Transformation team works collaboratively with groups of key stakeholders and process owners to optimize new or existing processes or forms. The goal of Process & Forms Digitization is to improve the overall customer experience by improving turnaround time and reducing inefficiencies, while making use of modern technology.

Process and forms digitization requests require the following:

  • Approval from your Director,  Supervisor, or Manager, and the process owner
  • A review of the current process flow including identification of core activities
  • An explanation of what the transformation will achieve

Examples of digitized forms can be found on the Digital Transformation webpage.

Submit a Process & Forms Digitization Request.

A new project idea either establishes a new technology-based system or service, or significantly enhances an existing one.  It also has a defined beginning and end, and is not routine, but is a specific set of operations designed to accomplish a goal.  

The following applies to all IT projects:

  • IT resources are required
  • Enterprise impact (college-wide or multi-department/area impact)
  • Has a technology component that requires software integration
  • High visibility or high impact to the requesting department or area
  • Ongoing IT support for the product after implementation will be needed

Example: "I want to implement Microsoft 365 for my department".

Submit an IT Project Request.

How to get started

Have a project idea or initiative?  Follow these simple steps:

  1. Socialize your idea with your Direct Manager or Supervisor and your team to gather feedback.
  2. Refer to the project classification process to determine the project type: New Project Idea (Lite or Standard), Process & Form Digitization, or General IT Service Request.
  3. Complete the applicable action below.
Project Initiation Request Process & Forms Digitization General Service Request

Noteworthy projects & initatives

Project or Initiative Name DepartmentDescription
Multi-factor Authentication (MFA) Implementation

IT Services,

College-wide

MFA has been implemented by IT Services. MFA enhances your IT security and protects your sensitive data by requiring users to choose a secondary authentication method. In order to access Microsoft 365 and OC applications, confirmation of your identity through a mobile app (or by other approved methods) is now required by our MFA policies.
Infrastructure Modernization Initiative

IT Services,

College-wide

Telephony 2.0 Project:  Okanagan College has unified our communication requirements under a single system- Microsoft Teams.  Enabling interoperability across all communication mediums has improved our ability to respond to OC's dynamic telephony needs.
OC Mobile AppIT ServicesMore information coming soon.
Moodle Upgrade 4.1

IT Services

 

Upgrade Moodle from Version 3.9 to Version 4.1. This upgrade allows for display of completion criteria, opening dates and closing dates for each activity on a course, and more. Learners can see at a glance what they need to do to complete a specific course or activity, which makes it easier to manage their time.
Digital Transformation Initiative

IT Services,

College-wide

  • Forms and Process Digitization:  Analysis on new or existing processes or forms to improve the overall customer experience, decreasing turnaround time and reducing inefficiencies.
  • Team Dynamix Project: Replaced our previous service management tool (WebQA), with TeamDynamix, an enterprise service management tool that allows departments to run their service operations more efficiently.
Banner Revitalization InitiativeCollege-wide
  • Self-Service 9.0 Project
  • Mailing Address Change

Tools and resources

Below is a list of tools and resources available for use to support all phases of a project.  Please download and save a copy of the document.

The documents above are meant to be used as a starting point or guide.  Each project will be different- feel free to modify the template to suit your needs. 

Project communications

Notices, News and Articles

IT Services will be hosting three drop-in Ask Us Anything sessions for Microsoft Teams Calling in the month of May. Do you have…

Over the last two years, IT Services has worked closely with various departments across the college to digitize over 35 forms that previously…

Contact us

Have a question about a project?  Not sure where to start?  Want to check the status of your project request? 

Or just want to share some feedback? 

Email us at ITprojects@okanagan.bc.ca and we’ll be happy to assist!